BOSTON--(BUSINESS WIRE)--For the seventh consecutive year, Putnam Investments has received the DALBAR Total Client Experience award, reflecting the firm’s dedication to delivering industry leading customer service to its retail mutual fund clients. DALBAR is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. The award is based on multi-dimensional analysis of mutual fund customer service, particularly focused on three key areas: quality, accuracy and client security.
“Putnam takes great pride in continuing its legacy of providing the highest levels of mutual fund service and is deeply honored to achieve this recognition by DALBAR,” said Michael Woodall, Chief of Operations at Putnam Investments. “Our investor services team goes to great lengths to think about and address the complete and holistic experience of our clients, which involves many different service delivery facets.”
The award is based on DALBAR’s measurement of the complete experience of the customer, evaluating the level of professionalism that is demonstrated by the financial services firm’s personnel and the follow through — the accurate execution of transactions and requests while ensuring thorough security protocols. For the 28th consecutive year, Putnam has received a DALBAR service quality award reaffirming its longstanding commitment to industry-leading consistency and reliability.
“In serving a wide array of mutual fund clients, our firm places a heavy emphasis on overall quality and extreme accuracy, delivered with the highest level of security,” explained Woodall. “This is implemented by an outstanding group of investment service professionals, who are among the most highly talented and well trained in the asset management industry.”
DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned a reputation for consistent and unbiased evaluations of investment companies, registered investment advisers, insurance companies, broker/dealers, retirement plan providers and financial professionals. DALBAR awards are recognized as marks of excellence in the financial community.
About Putnam Investments
Founded in 1937, Putnam Investments is a global money management firm with 80 years of investment experience. At the end of December 2017, Putnam had $171 billion in assets under management. Putnam has offices in Boston, London, Frankfurt, Tokyo, Singapore and Sydney. For more information, visit putnam.com.