BOSTON--(BUSINESS WIRE)--Cogito, a leader in real-time emotional intelligence solutions, today announced it was named one of the 20 Rising Stars as part of the Forbes 2017 Cloud 100 list, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners. The 20 Rising Stars represent high-growth and category-leading cloud companies at the cutting edge of innovation.
“It is an honor to be recognized by Bessemer Venture Partners, Forbes and Salesforce Ventures as one of 20 Rising Stars in the cloud industry,” said Josh Feast, CEO of Cogito. “We have worked tremendously hard to build an enterprise-grade application that leverages artificial intelligence to analyze conversational dynamics and provide live guidance to sales and service call center agents. Through the use of our software industry leading companies are seeing increases in employee engagement and improvements in customer experience. We look forward to continuing our innovation to help extend human intelligence through technology, ensuring people can live happier and more productive lives.”
Cogito’s cloud-based application analyzes phone conversations and serves as an in-call conversation coach for agents. Real-time notifications help agents improve their emotional intelligence to build meaningful connections with customers and prospects. The application automatically delivers an instant and objective measure of customer satisfaction for every phone call. Cogito is deployed in a rapidly growing number of Fortune 500 healthcare, insurance, and financial enterprises including Humana, Zurich and CareFirst.
“This year’s 20 Rising Stars show there is an exciting future ahead for cloud computing and the trillion-dollar software industry,” said Byron Deeter, partner at Bessemer Venture Partners. “The Forbes 2017 Cloud 100 list represents more than $100B in private enterprise value, and we’re betting these 20 Rising Stars will soon bump that number even higher. Each of these private cloud companies is transforming the way we do business and deserves to be recognized for their hard work.”
“The 20 Rising Stars list includes companies that are disrupting the cloud industry,” said John Somorjai, EVP Salesforce Ventures and Corporate Development. “We see great hope for these companies in the future on the top 100 list and are excited to watch them as they revolutionize every industry around the world.”
The full Forbes 2017 Cloud 100 and 20 Rising Stars list of honorees can be found online at www.forbes.com/cloud100 and will appear in the July 27, 2017, issue of Forbes magazine.
Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live coaching for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed company located in Boston, MA.