Qstream, makers of sales acceleration software that uses science, data, and mobile technology to ignite high-performing teams, today announced the appointment of Mike Provenzano to the position of Chief Customer Officer. Mike will lead customer success, product delivery and services operations to ensure that Qstream continues to exceed expectations within its rapidly expanding Fortune 500 customer base.
"Mike has an impressive track record of building and maintaining customer loyalty and we're thrilled to welcome his expertise to Qstream, where our customers are at the heart of everything we do," said Duncan Lennox, CEO and co-founder of Qstream. "Mike and his team will ensure our customers exploit the potential of our solution fully and quickly, enabling their sales teams to operate at their peak."
Provenzano's priorities will include helping customers deploy the right mix of solutions, including Qstream's Coaching Hub, Video Coaching and CRM integrations, and providing additional access to consulting and support resources. He and his team will also lead Qstream's second annual Customer Insights Exchange (CIE), which brings together sales enablement and training professionals from leading organizations, as well as industry experts, to share best practices and actionable insights for optimizing sales success.
"It's an honor to join Qstream and be the voice of the customer for a fast-growth company that attracts notable brands," said Provenzano. "I'll work with my team to ensure our customer success program delivers on the promise to put our clients first, deliver measurable business outcomes, and provide world-class service in every interaction with Qstream."
With nearly 20 years' experience as a steward of customer experience at leading technology organizations, Provenzano most recently served as VP of Customer Success at InsightSquared. Prior to that, he led sales, service, and delivery activities for IBM's Smarter Workforce and served as VP of Operations at Kenexa. He was also an early stage employee at Salary.com where he built the account management and client services departments.
About Qstream
Qstream's sales performance platform is used by leading brands in financial services, technology and life sciences, including 14 of the world's top 15 pharmaceutical companies, to manage the effectiveness of their sales teams and front-line managers at scale. Qstream's scientific approach has been validated in more than 20 randomized control trials to boost performance and durably change behaviors in just minutes a day using any mobile device. To learn more, visit Qstream.com, follow us @Qstream or like us at facebook.com/Qstream.
